Thank you for choosing ITRBuddy ("Company," "we," "our," or "us") for your Tax Consultancy needs. This
refund policy ("Refund Policy") describes the terms and conditions under which ITRBuddy offers refunds
for its services.
Refund Eligibility
Refunds are issued solely at the discretion of ITRBuddy. We may offer refunds under the following
circumstances:
- Quality Issues: If there are significant defects or errors in the deliverables
provided by ITRBuddy that render them unusable or unfit for their intended purpose.
- Non-Delivery: If ITRBuddy fails to deliver the agreed-upon services within the
specified timeframe and is unable to resolve the issue promptly.
Refund Process
If you believe you are eligible for a refund based on the criteria outlined above, please follow these
steps:
- Contact Us: Send an email to itrbuddy.info@gmail.com with your refund request,
providing detailed information about the reason for the refund request, along with any supporting
documentation or evidence.
- Evaluation: Our team will review your refund request and assess its eligibility
based on the criteria outlined in this Refund Policy.
- Resolution: If your refund request is approved, we will process the refund within
15 days of approval. The refund will be issued using the same method of payment used for the
original transaction.
Non-Refundable Circumstances
Certain services or products may not be eligible for refunds, including but not limited to:
- Customized services that have been completed as per the client's specifications.
- Third-party services, subscriptions, or products purchased on behalf of the client.
- Any services or products explicitly marked as non-refundable at the time of purchase.
Contact Us
If you have any questions about this Refund Policy, please contact us at itrbuddy.info@gmail.com.
Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new
Refund Policy on this page and updating the "Last Updated" date above. You are advised to review this
Refund Policy periodically for any changes.